Returns & Refund Policy
At Lumiere Shades, we are dedicated to providing you with the finest lighting products that bring warmth and style to your living spaces.
While we strive for perfection, we understand that there might be instances where a product doesn't quite meet your expectations.
To ensure a hassle-free shopping experience, please take a moment to review our refund policy.
Please open & check your shade within 2 weeks of receiving your package.
Contact us within the 2 week period if there are any defects.
Color Variation Disclaimer:
We want to emphasize that the colors of our lighting fixtures may appear slightly different on your screen than in real life. Despite our best efforts to capture accurate representations, variations may occur.
If color accuracy is crucial to you, we encourage reaching out to our customer support team for guidance before making a purchase.
Assistance in Selecting the Right Color or Size:
Your satisfaction is paramount to us. If you have concerns about color or size, our dedicated customer support team is here to assist you.
Please note: We do not accept returns based on shape, size, or color discrepancy if guidance was provided before your purchase.
Refund Eligibility:
If, despite our guidance, the product you receive significantly differs in color, shape, or size, you may be eligible for a refund or exchange. To initiate this process, please follow these steps:
1. Contact our customer support team at hello@lumiereshades.com immediately and provide photos of the item.
2. Upon receiving your request, we will assess the situation and notify you of the approval or rejection of your refund or exchange. If approved, we'll provide instructions for returning the item.
Please ensure the product is in its original condition and packaging.
Returns of Faulty Items:
In rare instances of receiving a faulty item, follow these guidelines:
1. Keep the item unused and in its original packaging.
2. Contact our customer support team at hello@lumiereshades.com immediately and provide photos of the damaged item.
3. Upon receiving your request, we will assess the situation and notify you of the nest steps..
Exchanges:
Exchanges will be calculated based on the item's cost (minus any import taxes) imposed on Lumiere Shades upon receiving the returned parcel.
Lumiere Shades is not responsible for lost or damaged return shipments.
Returns Address:
Returning to our Bali studio
PT. Raw Interiors
Drupadi I, No. 15-MC, Kerobokan Kuta, 80361,
Seminyak, Denpasar, Kabupaten Badung, Bali 80361, Indonesia
Refund Duration:
We aim to process refunds within 30 days of receiving and checking the returned item, with funds returned to your PayPal account.
Thank you for choosing Lumiere Shades, where we believe in the beauty of slow living.
Your satisfaction is our priority, and we appreciate your trust in our small, family business.
Thank you
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